When the dealer called to inform me that my van was being held hostage for the week-end I thought it would be a good time to have some additional work done. Add a oil change, and since my rear view mirror decided it did not like being on the windshield I asked them if they would convince it to return to it's proper position. Since sometimes I use it to look backwards. They also informed me that there is a open campaign to replace seat buckles per re-call and would take care of that. Ah customer service at it's finest. Perhaps the closing of many dealerships in our area has brought back better relations.
I should have known better!
Re glued rear view mirror: $27.89
Lube oil and filter: $30.80
Replaced seat buckles: $59.75
TOTAL BILL: $852.50
In the past to the best of my knowledge a re-call was do to a fu..-up from the factory. Now the customer has to bring their van on their time to the dealer to have it repaired. Re-call's are not to be paid for by the customer. BS Not according to my dealership(IE-customer pays for labor)
The mirror did not like the dealership any more than I did. It jumped off the windshield half way home. (dealership asked if I drove over bumpy roads)
Moral of story: I go back to doing my own repairs.
Lesson learned: Ask Ask Ask ASK about all charges before any work is done.
Yes I still love my Chevy-just need a dealership that would love it to.
Week-end in the woods was fabulous!